Please note that all courier services are currently experiencing delays due to the huge increase in freight volumes due to COVID-19. Delays can be a couple of days or even more. This includes Australia Post, Couriers Please, TNT and Sendle.
Please try to track your orders directly with the Courier and confirm delivery details with them before contacting us.
COURIER CONTACT NUMBERS
Australia Post 13 7678
Couriers Please 1300 361 000
Direct Freight Express 1300 347 397
Sendle email only
TNT/FEDEX 13 11 50
While we pride ourselves on our prompt service we cannot control external couriers. Delivery estimates are estimates of the actual shipping time as supplied by the courier and do not take into account the time for picking and packing of orders, weekends and public holidays. Please allow as much time as possible for your order to arrive. We cannot take responsibility for any late delivery of orders due to courier delays.
PERTH METRO FREE DELIVERY
We offer FREE delivery in Perth Metro area for Orders over $150.00 +GST which weigh no more than 20kg. Standard delivery charge for Perth Metro orders under $150.00 +GST and a maximum of 20kg is $8.90 +GST.
Unfortunately we have had to place a limit of 20kg per order as Couriers Please have increased their charges and also introduced large surcharges on large and bulky items.
Currently Free Delivery is only available with "PERTH METRO - Couriers Please" selected as the delivery option.
Australia Post have significantly increased local delivery charges also - so we can no longer offer this as a free delivery option.
PERTH METRO PRIORITY DELIVERY - QUICKLEE EXPRESS
We now offer a priority delivery service with Quicklee Express Transport. Cost for this service is $10.00 for orders over $130 +GST or $19.00 for orders less than this amount. Orders using this service will be picked and dispatched with priority and should be delivered next business day.
Please Check with us to confirm availability to your Suburb.
PERTH METRO SAME DAY DELIVERY - Orders Must be placed before 10:00am
Same Day Delivery is available to most Perth suburbs at extra cost of $19.00 however this service is not available to some outer metro areas.
Please Check with us to confirm availability to your Suburb.
Orders for pickup are normally processed within two business hours of you placing your order. If you need your order urgently either put a note in the delivery instructions or call to let us know and we will do our best to have it ready as requested. Note that we do not email or phone to advise that your order is ready. You can also check by logging in to your account - if it has "Pending Pickup" or "Dispatched" as the status then it is ready.
INTERSTATE AND WA COUNTRY DELIVERIES
You will have a choice of freight companies based on the contents of your shopping cart. We have negotiated the best freight rates and all companies return a competitive quote which you can see prior to checking out and paying for your order. Please note that if you have a PO Box set as your delivery address then only Australia Post will be available as TNT, Couriers Please etc cannot deliver to a PO Box. We suggest that you have a street address set as your default as the other companies are generally much cheaper especially for large and heavy orders.
AUTHORITY TO LEAVE - DELIVERY REQUIREMENTS
Please note that someone must be present to receive the goods between 8:00 am - 5:00 pm and that deliveries are on weekdays only. If you anticipate that no-one will be present to accept the delivery we must be given an authority to leave goods (ATL) at the door of your premises prior to shipment. If not the goods will be taken back to the courier depot and you will have to make your own arrangements to either pickup from the depot or organise re-delivery. This may involve extra charges to you depending on the delivery courier.
DISCOUNTED FREIGHT RATES - Country and Interstate Destinations
We have negotiated extremely competitive freight rates with our carriers and these are passed on at cost to all customers. Freight charges are calculated and quoted at checkout and you have the option of selecting the cheapest carrier for your location. WA Country customers can now enjoy very competitive freight rates via Stirling Express Freight.
FREE SHIPPING* on Orders Over $750
We offer free shipping on orders over $750.00 ex GST to most Australian capital city CBD destinations (Sydney, Melbourne, Brisbane, Adelaide). Unfortunately this does not include orders shipped to North West WA, Northern Territory, Tasmania and other regional areas as freight costs to these areas can be very high. If you are in one of these areas we offer a "discounted" shipping service for orders over $750.
Please select DIRECT FREIGHT EXPRESS to get FREE or DISCOUNTED SHIPPING
Please note that where your order consists of a majority of heavy or bulky items we reserve the right to impose a surcharge when required. If this is the case you will be contacted before your order ships and you will have the option to cancel if you do not agree to the surcharge.
We ship worldwide however automatic freight calculation on our website is currently limited to one carton of up to 20kg. Larger or heavier orders will not show any shipping options. Orders are shipped Air Mail via Australia Post. Please note that aerosols etc are not permitted to be sent by air as they are classed as Dangerous Goods.
If your order is larger that one carton we will quote on freight once your order is finalised.
We always endeavour to fill your order completely but please note that we do not normally backorder, however, we will try to inform you of any non-supply before your shipment is dispatched. If you are concerned about a specific product in your order please ring us on (08) 6161 8419 or email to discuss any urgent requirements.
All orders require payment in full before shipping and delivery. Also note that couriers cannot accept COD payments.
Our preferred methods of payment are Credit Card or PayPal which will allow for immediate shipment of your order. EFT payments are also accepted but please note that orders will not be shipped until payment has been received into our bank account. If paying by EFT please allow one business day for funds to show up in our account and email your bank receipt at time of transfer for faster shipping.
Cash payments are also accepted at our office.
All pricing on this website is in Australian Dollars (AUD). Prices are quoted excluding GST and GST will be added where applicable.
We are required to automatically charge and withhold the applicable GST for orders to be delivered to addresses within Australia. Each customer will be solely responsible for all sales taxes, imposts or duties on orders shipped to any other state or country.