Warranty & Returns Policy

Warranty Claims

Please note that all claims must be made within 7 days of you rceiving your order and that you must email photographic evidence of all damaged or faulty products with your claim.

Remember it is your responsibility to check all goods upon arrival of your order. 

Despite our efforts to pack thoroughly, we cannot be held responsible for damage during transit. Statewide food Distributors are not able to control transit conditions and handling of our parcels (e.g melted chocolate or frozen cakes, damaged boxes, lollipops and boards). If you feel that your parcel has been mishandled, please send a photo of the damage to admin@statewidefood.com.au

Returns Policy

Please email direct or raise any issue in our Resolution Center as soon as you are aware that there is a problem and we will do our best to resolve it.

If you wish to Return or Exchange goods you will need to have them returned to us at your cost unless there has been an error on our part. Returns will only be accepted providing you obtain a Return Authority first.

Credit notes or refunds will only be issued once goods are received by us in the condition that they were shipped. Returns must be organised within 7 days of receiving your goods.

Damaged or Incorrect Merchandise

We will upon your request replace any merchandise that is received in damaged condition or as a result of a picking error.

NB - Cancelled online orders (prior to dispatch) will incur a 15% picking and packing fee. This covers printing, picking, and packing costs associated with your order. The amount will be deducted from your refund.