ELIGIBILITY

To be elegible to view our wholesale discounted pricing and have access to online ordering you need to:

• Be a registered business with a valid Australian Business Name (ABN) or ACN registration certificate.

• Conduct a business in the cake decorating, bakery or related industries.

ON-LINE ACCESS

Once your business is registered with Statewide Food Distributors we will issue a company login, which along with a password will give you access to the wholesale area of our web site. It opens up our online ordering facility, which is not available to the general public and also access to the wholesale price list, your account details and order tracking. For your convenience, once you commence an order, it will stay active on your computer allowing you to add to your order until you are ready to submit. Orders placed, once submitted are emailed automatically to us. They are then filled, stock permitting, and sent to you by your selected or best freight method after payment has been received. The majority of all orders are turned around within one to two working days. Please allow for shipping time.

PAYMENT

We accept credit card or direct deposit as payment. We do not offer credit facilities. Payment is prior to shipping. If an account is opened and no order is placed within 30 days of the account opening, your account may be closed. Accounts inactive for 6 months will be closed. If paying by direct deposit, please email or fax the bank payment receipt to us on receipt of your emailed invoice.

FREIGHT

We use a range of discounted freight options that can be selected in the shopping cart. Freight is charged and added to the invoice unless "Warehouse Pickup or My Courier" is selected.

BACKORDERS

When the order has been packed, goods are sent once payment notification is received. Unfortunately at this time we do not offer back orders but will look at adding this in the future. Please re-order items you require.

RETURN POLICY

Any discrepancies in deliveries or damaged product must be notified within seven days. Goods ordered in error can be returned at your cost and must be sent by Australia Post Receipted Delivery or by your preferred Courier. Goods that arrive back in our warehouse in a damaged state will not be credited (The onus is on you to pack the goods correctly). For goods incorrectly supplied by Statewide a return approval number must be first obtained from Statewide before the goods can be returned and our staff will advise at the time the method of return. On receipt of the goods in good order, they will be credited back to your Account. All credits will be posted to an account. No cash returns will be paid.

We look forward to helping you improve and grow your business with our range of products. Any comments and suggestions are greatly appreciated.