Shipping

Perth Metro Delivery - Australia Post eParcel or Fastway Couriers

We offer FREE next day delivery in Perth Metro area for all Orders over $130.00 + GST.  Delivery charge for Perth Metro orders under $130.00 + GST  is $8.00 + GST. Express Delivery and Priority Same Day Delivery is available at extra cost.

 

Country and Interstate Deliveries - DISCOUNTED FREIGHT RATES

We have negotiated extremely competitive freight rates with our carriers and these are passed on at cost to all customers. Freight charges are calculated and quoted at checkout and you have the option of selecting the cheapest carrier for your location. You can also select your own carrier if required - just provide us with the details and your account number and we will arrange collection.

WA Country customers can now enjoy very competitive freight rates via Stirling Express Freight.

 

 

Delivery Requirements

Please note that someone must be present to receive the goods between 8:00 am - 5:00 pm and that deliveries are on weekdays only.  If you anticipate that no-one will be present to accept the delivery we must be given an authority to leave goods (ATL) at the door of your premises prior to shipment. If not the goods will be taken back to the courier depot and you will have to make your own arrangements to either pickup from the depot or organise re-delivery. This may involve extra charges to you depending on the delivery courier.

While we pride ourselves on prompt service we cannot control external couriers should something out of the ordinary happen. Please allow as much time as possible for your order to arrive. We cannot take responsibility for any late delivery of orders due to courier delays. 

Some outer suburbs of Perth & country areas are NOT next day delivery - if you are unsure please check with us when you place your order.

 

Same Day Dispatch Cutoff Times

All orders must be received by 12:00 pm on a business day for same day dispatch. This means that the order should be delivered to you on the following business day for most Perth metropolitan destinations. Please note however that we cannot guarantee next day delivery with either eParcel or Fastway.  If you require urgent delivery please select the same day delivery option at extra cost.

Orders received after 12:00 pm will be processed as if they were received the following business day. 

 

Backorders

We always endeavour to fill your order completely but please note that we do not backorder, nor do we inform you of any non-supply before your shipment is dispatched. If you are concerned about a specific product in your order please ring us on (08) 6161 8419 or email to discuss any urgent requirements.

 

Payment

We accept payment by Credit Card and PayPal which are our preferred methods.  EFT payments are also accepted but please note that orders cannot be shipped until payment has been received by our bank. If paying by EFT please allow one business day for funds to show up in our account or email your bank receipt at time of transfer for faster shipping.  All orders are payment before delivery unless arranged prior or unless you have an approved trading account. 

Cheques and cash are also accepted at our office. Please note that our couriers cannot accept cash payments

 

Sales Taxes

We are required to automatically charge and withhold the applicable GST for orders to be delivered to addresses within Australia and New Zealand. Each customer will be solely responsible for all sales taxes or other taxes, imposts or duties on orders shipped to any other state or country.